Delivery

We work with the courier DHL and a number of different freight forwarders. Parcels will be delivered directly to your home address.

The goods leave our warehouse in perfect condition and are protected from damage during transport. The goods are insured against shipping damage and their condition is recorded before dispatch. Please check the packaging before opening it, and photograph any external damage. In the unlikely event that the product has also been damaged, the logistics company must be informed directly upon delivery. Please also email info@pulpoproducts.com or call us at +49 7621 1680103 from Monday to Friday between 9 am and 6 pm.

Estimated delivery date

The standard delivery time for products is 3-5 working days from the date that we accept your order.; providing card security checks are complete, and stock availability is confirmed.

Shipping costs

The shipping costs depend on the destination of the ordered goods.

Parcels

Germany / Europe

free of shipping costs

Switzerland, Liechtenstein, Norway, European Islands

order value until 500.00 EUR – 45.00 EUR
order value over 500.00 EUR – free of shipping costs

Asia, Afrika, North America, South America, Australia

75.00 EUR (regardless of order value)

Pallets

Germany / Europe

For deliveries for bulky goods, we charge a flat rate of 50.00 €.

Outside Europe

For deliveries for bulky goods, we charge a flat rate of 145.00 €.

 *Shipping costs to not listed countries on request.

For deliveries to non-EU countries pulpo does not charge VAT (net invoice). It is therefore possible that customs duties and import sales tax might occur and pulpo has no influence on whether and to what extent foreign customs duties are charged.